Customer Testimonials
Juliana was amazing from start to finish. She took her time with me (even though it was already almost 6pm when i arrived). Juliana showed me the car i was looking at online. We test drove it immediately. I loved it. I saw a Tiguan a year newer for the same price so I asked to look at that. I discovered the models were a little different so i ended up liking the 2021 better. Juliana fought to get me more for my trade in. This was a great experience. I went home today around 8:30pm in a car i love ... Read More Google - Nov 7, 2026
Excellent service great customer service
Got my car serviced and they did an excellent job. Friendly and professional staff. Especially, Thomas in the service department!
I ordered 2 lifters for my VW Beetle's hatchback. The parts department was exceptional in helping me get the correct parts. When I picked them up, the guys in service put them on for me for free!! Above and beyond!! Great service!!
I do NOT trust this dealership as being honest and will NEVER do business with them. I called about a pre owned car and set up an appointment to see it. I twice confirmed that the car was indeed available and let them know I was coming from quite a distance to see the vehicle. Upon arriving, I am promptly informed that the vehicle has a person in TX who started a wire transfer a week ago (that’s not how wire transfers work). Completely unacceptable. We drove 4 hours round trip for nothing. This smells of a scam to get ... Read More Google - Nov 3, 2026
My service was unbelievable! Cem "Jim" (sales) and Jose (finance) were the perfect pair. They were quick and they were efficient. Most importantly, I didn't feel like I was being "handled". Thank you, gentlemen, for the best sales experience and for your excellent service! I love my new VW!
We had a great experience at Volkswagen of Marietta! Ramazan was our sales professional and made the entire process smooth, transparent, and stress-free. We purchased a CPO Tiguan and couldn’t be happier with how everything went. No pressure, clear communication, and excellent service from start to finish. Highly recommend Ramazan and Volkswagen of Marietta!
I was very pleased with everything about this dealership and Raul too. He did everything to make us feel like our purchase was important to them. I give Raul and Jim Ellis my highest rating. I would definitely deal with them again.
Great people and service team
I had a great experience at Jim Ellis Volkswagen of Kennesaw. Alana Escobedo and Nick were amazing! They were both friendly, professional, and attentive throughout the entire process. Their communication and follow-ups were excellent, and they made sure everything went smoothly. I really appreciate how well they treated me and the outstanding level of service they provided. Thanks to Alana and Nick for making the whole experience so easy and pleasant!
High maintenance quality, excellent costumer service.
Jim (Cem) is phenomenal! The whole car buying process was so smooth, quick and easy. He went above and beyond. The Kennesaw location and Jim really made our experience great and we’re so happy with our purchase!
I have bought a lot of cars and dealt with a lot of dealers and sales people. My experience with Jim Ellis and Raul Sanchez is one of the smoothest transactions. Raul was knowledgeable, but CHILL - not pushy, just helpful. At the end of our search, looking at various vehicles at other dealers, we came back to look at the Atlas again with Raul. He then helped facilitate a remote negotiation on a trade and purchase while I was traveling out of state and I returned to complete the trade and purchase at the end of the week. Everything ... Read More Google - Oct 13, 2026
Jim provided me with an excellent customer experience from beginning to end. He was very thorough, professional, and patient in every question I had. Thank you Jim for making my purchase simple and easy!!.
This experience was absolutely great and I have never had an experience like this before because Kyle was so helpful and he answered all of my questions thoroughly. He was honestly just overall a great service consultant.
Very satisfied with my purchase and the friendly staff that went above and beyond. I really appreciated how helpful Cem was in getting everything set up and explaining the process!
Today I’m giving Cailyn 5 stars for her wonderful fantastic and great customer service. She is extremely pleasant, professional, hard-working, and kind. I would definitely recommend this location.
Terrible service. Was with my niece and was flat out lied to by the service people about the issues with her car. Only wanted to sell us things we did not need.
Raul was the perfect salesperson. Knowledgeable and answered all my questions. Easiest purchase I’ve made, by far. 2023 VW Taos.
WOW! I had a 10/10 experience at Jim Ellis VW. Rick was so patient and personable. I left with my dream car and Jim Ellis VW left with a forever client thanks to Rick. Please go see him for any and all car shopping needs.
Just wanted to send out a huge thank you to your Shop Foreman(I apologized I did not get your name) and head mechanic Robbie for fixing my rear view mirror that came loose. You both saved my day and I can now drive safely now!!! Thanks for the amazing customer service!! Suzanne Boeren
My husband and I worked with Raul and he made the car buying process very smooth! He was very knowledgeable, kind, and even came in on his day off to work around our schedules. We are located about 4 hours from the dealership and he went above and beyond to make this process seamless for us! We are very excited about our new vehicle and would recommend Raul to anyone looking for a car!
Love the service here! Waaaaaaay better than VW of Marietta! Never going back to Marietta, especially after they flattened my Pereli Stryker performance tire and scratched up my rim, saw the before and after pics and still refused to repair bc they were mad sbout calibrating my windshield at their cost. The service in Kennesaw will bring me back over and over. Very happy with Reggie Reese, Service Tech in Kennesaw! VW of Marietta sucks so bad and they retaliate against customer's vehicles! Don't go there! Go to Kennesaw instead and leave happy and safe!
Raul was wonderful when we came to Volkswagen to lease our cars, and also when we returned to eventually finance the cars. He was patient with us, explained the process in full detail, and was a great help. The entire experience was great and we appreciate him so much.
10 stars for Jim! He is not only very knowledgeable with all VW vehicles but he was communicative and patient throughout the whole process. We had an amazing experience with him!
Its a car dealership with attitude
Thank you to Brett my Service Advisor and the technician that saw my car. Dropped it off expecting the worst for a check engine light. The team provided clear and timely communications. They were able to make the repairs and get me back on the road quickly. I will definitely be asking for Brett at my next visit!
Internet was down and slowed service.
Finally great customer service! Kyle had listened to our questions and concerns and ultimately giving us a complimentary tire rotation without hesitation. Better customer service than received in the past and have owned a VW by Jim Ellis since 2014.
How far this dealership has fallen. Their service department is hands-down the worst I have encountered in my career of car ownership.
If you drop your vehicle off for a scheduled appointment, prepare for it to sit untouched on their lot for 24 to 48 hours before a technician even glances at it. Need weekend service? Forget it—they don't triage vehicles over the weekend at all. Require a loaner while they hold your car hostage? Expect a ridiculous response like, "Sure, we have one available a month from today."
Worse than their non-existent logistics is their play-dumb routine ... Read More Google - Aug 15, 2026
Kyle Davis was an outstanding service consultant. Listened attentively and took the customers concerns as priority.
I had a great experience with the Volkswagen Service Department while getting my 2019 Atlas serviced. Kyle, Alex, and Reggie were absolutely amazing! They provided excellent customer service, kept me informed throughout the entire process, and communicated clearly about everything going on with my vehicle.
I truly appreciate their professionalism, patience, and willingness to answer my questions and keep me updated. Having your vehicle serviced can sometimes be stressful, but they made the entire experience much easier and gave me confidence that my Atlas was in good hands. The service department is awesome, and I highly recommend them to anyone needing ... Read More Google - Aug 9, 2026
Jared is awesome. Very helpful and always professional.
Raul Sanchez was patient and helpful. I am grateful for his help in finding my daughter her first car. The Tiguan has been a great fit!
Great buying experience! Raul made the purchasing experience seamless and easy. Took less than one hour from start to finish. Would highly recommend Jim Ellis VW if you’re in the market for a car.
Jalen did a great job helping me purchase my 2017 VW Jetta!
Add -on to this review, I had to bring my 2023 VWID.4 into the Dealership to get a maintainence light turned off as the software was preventing my mechanic from being able to do it, Alana Escobedo in the service department could not have been more helpful, what a wonderful person to deal with, she even walked me through the process for a software issue that I was having, 2 trips here, 2 great interactions. Thank you Alana. Jalen Elrod is the man, incredibly helpful and professional with no hard sell, took care of me promptly, love this dealership
Friendly Professional Customer oriented Service Advisor (Alex) listened before making comments or decisions Very nice surprise to see my vehicle was washed!
I took my 2018 Jetta in for a multi point inspection and dealt with Kyle. He was a very thorough service advisor and was very patient with my questions and very patient in explaining things to me. I was very satisfied with the service and the thoroughness of the actual technician’s diagnosis. Will definitely return.
Kyle took great care of me while my car was getting serviced at the dealership. He was very attentive, moved quick to find solutions when any problems arose. I recommend this service department any day of the week at Jim Ellis Volkswagen Kennesaw!
Great service! The people there were so helpful! Raul Sanchez was great help! He made getting my car so simple!
Good and Friendly employees. Helps with good discounts and made our buying process very easy.
We had an excellent experience with Zack. He was incredibly professional and patient with us. He answered all our questions thoroughly. I highly recommend him!
Kyle provided excellent customer service, answered all my questions, and never made me feel pressured. He genuinely cared about helping me out.
Jalen E was fantastic to work with. Thank you!
The entire process from making the appointment for service all the way through picking the car up was extremely efficient. Kyle was so friendly as well I was given an estimated timeline and they exceeded it! The service area was spotless.i even received a video from my tech thouroghly explaining what was completed that day. This was a great experience and I am pround to be a VW customer.
Truly impressed by Jalen’s in-depth knowledge of the cars we are interested in, not only VW but also the other competitive brand that we were considering. Also, he exhaustively searched the different special promo we might be eligible for. And absolutely patient when our family were discussing about our decision. Trust-worthy and accountable…highly recommended his super professional service 👍
Proof on why dealerships are dying, service techs do a fine job but the people running the counters will try to upsell you in everything. My tires are brand new by a month, according to them 70% of life and need a rotation do $70 more dollars. Came in for service and a AC issue, took my car did the service then happened to remember the diagnostic machine was down so they didn’t fix anything and cost me a Lyft ride but changed my oil for $100. Save yourself go to a local mechanic.
Oil change with no problems
No problem oil change and inspection. Alex Lewis was svc advisor. He explained procedure and they performed on time.
Jalen was incredibly helpful, knowledgeable, and truly a joy to work with throughout the entire car-buying process. He made everything easy and stress-free, answered all of our questions, and never made us feel pressured. The entire staff was wonderful to work with as well, especially Jose in finance, who was friendly, professional, and made the paperwork process smooth and straightforward. We had a great experience from start to finish and would highly recommend this dealership to anyone looking for a vehicle.
Thank you Mike Martucci and Scott for taking the time to look at my car again. Aiden for going over every detail of my car. I most definitely have a better understanding of everything. Thank you again!
Everything went flawless. Happy with the purchase. Connor explained everything about the vehicle that we needed to know.
Jalen did an amazing job, he told me all the stuff I needed to know for my now new car, I wanted a red car and he did everything he could to get it for me. So now I got a cool red car and couldn’t have asked for a better guy helping me in my car shopping endeavors.
Raul and the financial team were absolutely amazing! I was able to purchase my dream car in under 3 hrs!
The service team was very professional and transparent. Alex did a great job keeping me updated on the progress of the car
They are always great with communication, their waiting room is pleasant, and has toys that my kids always play with!
Fast and friendly service. I was an hour from home with an emergency and they fit me in and took care of it!
Working with Raul was one of the easiest purchase experiences I have ever had. The walkthrough of the cars and all of the features was incredibly helpful. There were so many nuances we would have never know about if he was t so thorough
Thank you Kyle, our Service Advisor for everything! Kyle made our situation less stressful, he’s kind and knowledgeable and gets stuff done! Especially with us driving almost 2 hours for vehicle work, he helped us secure a loaner car- which was a must having small children. We didn’t buy our vehicle there but we always appreciate you guys taking care of us as if we did!
Jalen Elrod was a pleasure to deal with. He made purchasing a vehicle from Jim Ellis Volkswagen of Kennesaw a breeze. He’s a true professional and a gentleman! Thank you, Jalen!
This story started out as one of the worst nightmares you could imagine.
We sent our daughter off to college with a decent car. Since she was now over 800 miles away from home, we made sure she took it to an authorized Volkswagen dealership for all maintenance. We believed that by using Jim Ellis Volkswagen, they would help ensure the vehicle stayed in good condition.
Somewhere along the way, however, the ball was dropped. The car received routine oil changes and service, but something was missed and the engine eventually failed. The difficult part was that the vehicle had been ... Read More Google - May 29, 2026
We had a great experience and this is our third lease with Jim Ellis. We will continue to go here first for our future needs. Thank you.
Kyle is dope as hell and looked out for me. Great service as always!
Alex Lewis, my service advisor, was extremely helpful and took the time to explain everything during my routine car maintenance. I truly appreciated his professionalism, attention to detail, and excellent customer service. He made the entire experience smooth and reassuring.
Really good customer service, Alex is a great customer supervisor and this dealership never disappoints.
I went in and paid 200$ for an oil change. One week later I’m getting alerts that my coolant is low. I check it and it’s completely empty. No one mentioned anything to me. I call to let them know and they basically tell me they don’t top fluids unless you ask, but they should have let me know and that’s it. Taking my car to the dealership- I expect it to be top notch service. The advisor on the phone basically could care less- unapologetic and did not care. I won’t be taking my car ... Read More Google - May 9, 2026
Took my wife’s car in for a radiator that was under warranty, and it comes out with a steering issue 🤔. All of a sudden her vehicle is pulling to the right .Has this happened to anyone ?
We had a wonderful experience with Raul and Brett. They were patient and went above and beyond to make sure the process was smooth and stress free. We are so happy with our purchase!
Raul was a pleasure to work with. He understood quickly what we were looking for and set up a test drive quickly. We also appreciate Brett being patient as we worked with our church sponsored finance company. Overall we felt comfortable at Jim Ellis and will gladly patronize them again (even though they are more than an hour from our home).
Excellent service and attention to detail. We came from NC and Alex made sure I got the service needed in a timely manner.I will be returning to this dealership for any work/maintenance.
This dealership is terrible at communicating anything. Towed my car here to get it serviced after breaking down on the highway decided to trade it towards another I’ve never had a harder time in my life to try to buy anything. I called it just rings no one answers then I get random messages from them instead of calling me back and then when I respond to the message no reply these guys give you the run around all day and it’s a huge waste of time.
Great experience every time! Friendly advisor and very knowledgeable. Clean and comfortable waiting room. They made sure to explain everything and were very helpful too.
The customer service was outstanding from start to finish. Alex Lewis was attentive, professional, and truly cared about addressing my concerns. Every question was answered clearly, and I felt valued as a customer. It’s refreshing to experience such genuine and efficient service.
Great job…worked with Raul and Brett…I’d do it again with this dealer…
Alexander at Jim Ellis gave us great customer service. Very happy to be customers here
Car went in for engine light and transmission error message, Paid $98 - $50 for my deductible, turns out "air intake was came unplugged (no damage to the plug) asked if they forgot to plug it back in after fixing aircon? Said maybe?? While the car was i we decided its close enough to 60k miles so the did the 60k service. I requested (as I always do) for tire rotation... whenni got home, I noticed they theybdidnt do the tyre rotation as requested, but I still got charged... i am going to address this, so this review might change
Awesome experience every visit!!! Special kudos to Kyle, Alana, and Alex!!! Nothing short of great!!!
They had my car for over two weeks. Called me and stated my car was ready. Picked it up and drove about one mile and realized that it still had the same problem and wasn’t fixed. Took the car back to them to have it another week. I have an extended warranty that covered what needed to be fix but when picking the car up I was told there was a deductible I had to pay that was never mentioned. The lack of transparency and communication was disappointing. And to top it off they gave my car back and ... Read More Google - Feb 4, 2026
Quick response to assigned appointment schedule maintaining ongoing communication updates regarding my vehicle. Service writer was incredibly responsive and impressive
It was such a relief to work with someone that wasn’t pushing you to buy, they were so patient and kind. Answer all my questions, and went beyond making me feel comfortable when I was ready to buy. Thank you!
Great experience at Jim Ellis. For once a dealership with no pressure of forcing you into a car.
Dealership and service were great. I was in the dealership a little longer than I expected, but overall experience is great.
Raul Sanchez was great, and there is a reason he has so many awards. Very professional and didn't waste my time.
They are a great dealership the only thing that ticked me of was they took my parking pass off for my apartment and it got towed the next day. Not only did I have to pay for the fix, I had to pay for a rental car because they had no loaners and then my car gets towed because they just had to take my pass off. Thanks guys.
I am very pleased with my purchase from Volkswagen Kennesaw. I had a good experience.
This is our 4th VW dealership purchase - 3rd from this dealership. We came back because it's always felt easy and this time was no different. We purchased a used car from the lot and are very happy with our new car! We can't say enough about Justin. Not only did he get excited along with us about our purchase, he kept us entertained throughout the process. He was knowledgeable, kind, personable, and he made our experience great. We'll likely ask for him in the future, with hopes that he can help again when needs arise. We ... Read More DealerRater - Dec 14, 2025
very professional and communicative of what was needed and how to finish the process in the smoothest way possible! I was able to open and close this deal swiftly!
Sold my sister a car, and 2 months later it wouldn’t start while out of state. She’s now spending more and more money trying to get it fixed so she can drive herself home. Absolutely ridiculous!
Decent sales experience but that’s where it ends. This dealership and their service department are liars and scam artists and you should never bring you VW for service. I have a highly customized Golf R. I came for only my free oil change and specifically said nothing else on the car needed to be addressed and don’t even need to wash it. They took multiple tires off the car and I know this because they forgot to put the valve stems back on 2 of the tires. And here is where their lying scams began. They tried to tell ... Read More Google - Dec 9, 2025
Brent Jones was a good communicator, patient and explained everything. Thank you, Brent! The dealership was comfortable and Jose was a pleasant finance manager.
I went to Jim Ellis Volkswagen in Kennesaw for an oil change and tire rotation. I had an appointment at 1pm, but it still took 3 hours to finish. I paid $300 for the service, only to find out afterward that the tires were never rotated. They insisted they had done it, but when I pointed it out, they took the car back and claimed again that it was completed.
When I spoke to one of the managers, he only offered to refund the tire rotation and put gas in my car — even though my tank was already full. No apology at ... Read More Google - Nov 30, 2025
I love my new VW Taos! Raul was great. My husband and I was pleased with the service, right down to having my car delivered to my home. I was truly appreciative of that!