Customer Testimonials
Kyle Davis was an outstanding service consultant. Listened attentively and took the customers concerns as priority.
I had a great experience with the Volkswagen Service Department while getting my 2019 Atlas serviced. Kyle, Alex, and Reggie were absolutely amazing! They provided excellent customer service, kept me informed throughout the entire process, and communicated clearly about everything going on with my vehicle.
I truly appreciate their professionalism, patience, and willingness to answer my questions and keep me updated. Having your vehicle serviced can sometimes be stressful, but they made the entire experience much easier and gave me confidence that my Atlas was in good hands. The service department is awesome, and I highly recommend them to anyone needing ... Read More Google - Aug 9, 2026
Jared is awesome. Very helpful and always professional.
Raul Sanchez was patient and helpful. I am grateful for his help in finding my daughter her first car. The Tiguan has been a great fit!
Great buying experience! Raul made the purchasing experience seamless and easy. Took less than one hour from start to finish. Would highly recommend Jim Ellis VW if you’re in the market for a car.
Jalen did a great job helping me purchase my 2017 VW Jetta!
Jalen Elrod is the man, incredibly helpful and professional with no hard sell, took care of me promptly, love this dealership
Friendly Professional Customer oriented Service Advisor (Alex) listened before making comments or decisions Very nice surprise to see my vehicle was washed!
I took my 2018 Jetta in for a multi point inspection and dealt with Kyle. He was a very thorough service advisor and was very patient with my questions and very patient in explaining things to me. I was very satisfied with the service and the thoroughness of the actual technician’s diagnosis. Will definitely return.
Kyle took great care of me while my car was getting serviced at the dealership. He was very attentive, moved quick to find solutions when any problems arose. I recommend this service department any day of the week at Jim Ellis Volkswagen Kennesaw!
Great service! The people there were so helpful! Raul Sanchez was great help! He made getting my car so simple!
Good and Friendly employees. Helps with good discounts and made our buying process very easy.
We had an excellent experience with Zack. He was incredibly professional and patient with us. He answered all our questions thoroughly. I highly recommend him!
Kyle provided excellent customer service, answered all my questions, and never made me feel pressured. He genuinely cared about helping me out.
Jalen E was fantastic to work with. Thank you!
The entire process from making the appointment for service all the way through picking the car up was extremely efficient. Kyle was so friendly as well I was given an estimated timeline and they exceeded it! The service area was spotless.i even received a video from my tech thouroghly explaining what was completed that day. This was a great experience and I am pround to be a VW customer.
Truly impressed by Jalen’s in-depth knowledge of the cars we are interested in, not only VW but also the other competitive brand that we were considering. Also, he exhaustively searched the different special promo we might be eligible for. And absolutely patient when our family were discussing about our decision. Trust-worthy and accountable…highly recommended his super professional service 👍
Oil change with no problems
No problem oil change and inspection. Alex Lewis was svc advisor. He explained procedure and they performed on time.
Jalen was incredibly helpful, knowledgeable, and truly a joy to work with throughout the entire car-buying process. He made everything easy and stress-free, answered all of our questions, and never made us feel pressured. The entire staff was wonderful to work with as well, especially Jose in finance, who was friendly, professional, and made the paperwork process smooth and straightforward. We had a great experience from start to finish and would highly recommend this dealership to anyone looking for a vehicle.
Thank you Mike Martucci and Scott for taking the time to look at my car again. Aiden for going over every detail of my car. I most definitely have a better understanding of everything. Thank you again!
Everything went flawless. Happy with the purchase. Connor explained everything about the vehicle that we needed to know.
Jalen did an amazing job, he told me all the stuff I needed to know for my now new car, I wanted a red car and he did everything he could to get it for me. So now I got a cool red car and couldn’t have asked for a better guy helping me in my car shopping endeavors.
Raul and the financial team were absolutely amazing! I was able to purchase my dream car in under 3 hrs!
The service team was very professional and transparent. Alex did a great job keeping me updated on the progress of the car
They are always great with communication, their waiting room is pleasant, and has toys that my kids always play with!
Jacob Thackeray
Fast and friendly service. I was an hour from home with an emergency and they fit me in and took care of it!
Working with Raul was one of the easiest purchase experiences I have ever had. The walkthrough of the cars and all of the features was incredibly helpful. There were so many nuances we would have never know about if he was t so thorough
Thank you Kyle, our Service Advisor for everything! Kyle made our situation less stressful, he’s kind and knowledgeable and gets stuff done! Especially with us driving almost 2 hours for vehicle work, he helped us secure a loaner car- which was a must having small children. We didn’t buy our vehicle there but we always appreciate you guys taking care of us as if we did!
Jalen Elrod was a pleasure to deal with. He made purchasing a vehicle from Jim Ellis Volkswagen of Kennesaw a breeze. He’s a true professional and a gentleman! Thank you, Jalen!
This story started out as one of the worst nightmares you could imagine.
We sent our daughter off to college with a decent car. Since she was now over 800 miles away from home, we made sure she took it to an authorized Volkswagen dealership for all maintenance. We believed that by using Jim Ellis Volkswagen, they would help ensure the vehicle stayed in good condition.
Somewhere along the way, however, the ball was dropped. The car received routine oil changes and service, but something was missed and the engine eventually failed. The difficult part was that the vehicle had been ... Read More Google - May 29, 2026
We had a great experience and this is our third lease with Jim Ellis. We will continue to go here first for our future needs. Thank you.
Kyle is dope as hell and looked out for me. Great service as always!
Had a great experience purchasing a used car with Jim, and also Brad took care of an issue with the brakes at no charge.
Basic service, they got me in & out in less than an hour (I was 1st appt of the day). Everyone was friendly.
Shout out to my Service Advisor Kyle for making my repair job low stress. He and the team went above and beyond to make sure I was happy with my car and ensured the job was done right!
Was there today 5/25/2026. The representative that sold us the Car is Conner Moring. Was awesome. I was impressed with his kindness and professionalism he treated us like family was very knowledgeable about the car. Was not pushy or arrogant. Was a great salesman. Thank you Conner.
Alex Lewis, my service advisor, was extremely helpful and took the time to explain everything during my routine car maintenance. I truly appreciated his professionalism, attention to detail, and excellent customer service. He made the entire experience smooth and reassuring.
Really good customer service, Alex is a great customer supervisor and this dealership never disappoints.
Garrett Steele was so helpful and friendly with battery replacements for my keys!
I had an excellent experience working with Alexander at Jim Ellis Volkswagen of Kennesaw. My car has been in the shop for the past two months, and throughout the entire process he has been incredibly thorough and professional.
Alexander consistently kept me updated on the progress of my vehicle, explained everything clearly, and went above and beyond to help me get the best pricing possible. He remained calm, patient, and responsive every step of the way, which made a stressful situation much easier to manage.
I truly appreciate his outstanding customer service and dedication. If you need assistance, I highly ... Read More Google - May 19, 2026
I had a great experience working with Conner Morning. He was professional, straightforward, and easy to work with throughout the entire process. He took the time to answer all my questions, kept communication clear, and never made me feel pressured.
What stood out most was his persistence and willingness to work with me to get the numbers where they needed to be. He was patient, responsive, and genuinely seemed to care about making sure I left satisfied with the deal.
If you’re looking for someone knowledgeable and honest at Jim Ellis Volkswagen of Kennesaw, I’d definitely recommend asking ... Read More Google - May 17, 2026
I had the most wonderful time In the dealership. They fixed my oil leak and wash my car and I got it back the same day so it was awesome and I like their snack bar
Kind and helpful people.
We had a wonderful experience with Raul and Brett. They were patient and went above and beyond to make sure the process was smooth and stress free. We are so happy with our purchase!
Raul was a pleasure to work with. He understood quickly what we were looking for and set up a test drive quickly. We also appreciate Brett being patient as we worked with our church sponsored finance company. Overall we felt comfortable at Jim Ellis and will gladly patronize them again (even though they are more than an hour from our home).
Alex Lewis, my service advisor, was extremely helpful and took the time to explain everything during my routine car maintenance. I truly appreciated his professionalism, attention to detail, and excellent customer service. He made the entire experience smooth and reassuring.
Great place to shop for a car very friendly and very helpful staff. If you need or want a new car this is the place to go.
Expectations set when car was brought in were exceeded. Alex was very helpful and answered all my questions. Only small miss was that I was not notified of repair progress until the day the CrossSport was repaired. The day before, I got a video from the tech showing inspection of items like the brakes, tires, etc, but no follow up that diagnostic was starting. Otherwise it was a great!
Excellent service and attention to detail. We came from NC and Alex made sure I got the service needed in a timely manner.I will be returning to this dealership for any work/maintenance.
Great customer service
From the moment I arrived until I received my keys back, I was treated with professionalism, respect, and clear communication throughout.
I especially appreciate Mr. Steele at the service desk, Mr. Stewart in the shop for taking care of both me and my vehicle, and another very helpful gentleman possibly Mr. Davis who was also at the service desk. When it became clear during the diagnostic process that repairs would take some time, I was quickly provided with a loaner vehicle so I could return to work, which I truly appreciated.
When I returned, there was only a brief wait. ... Read More Google - Mar 25, 2026
What an amazing experience!! The moment my husband and I parked in the lot at Jim Ellis Kennesaw, we were greeted by Jalen and his welcoming smile. Jalen was tentative, knowledgeable, and personable. He listened to what I wanted and met me where I wanted to be with the deal. Not only was it a pleasure to do business with Jalen, but the finance manager was knowledgeable and personable as well. It was a pleasant experience. No pressure, just compassion.
Great experience every time I visit. Service is always fast and efficient, and the customer service is excellent. I definitely recommend this location!
General Manager Robby and Sales person Rick made me and my wife’s car buying experience great!
Came in today for a trade in and Cem was great. He was very patience throughout the whole process. The whole experience was seamless and pleasant. He was very thorough explaining and going over all the features of the car. Thank you!
Our family highly recommends that you buy all your VW vehicles from Cem “Jim” Baydemir! The process was incredibly easy and personable with Jim. He is a family man and provides the BEST customer service our family has ever received! He is kind, patient, answered all our many questions and provided thorough information. We purchased 2 VW’s from him in one day, and he continues to me available for any questions. In the service department, Alex Lewis is our guy! Exceptional and quick service! He was friendly and professional. Thank you, Jim Ellis VW!
Easy to schedule routine service line. Time was honored and service completed quickly while I waited.
Alex in Service is very professional, ask for him! Great environment, too!
Worked with Ahmad. He was very honest up front and comfortable to work with. Very detailed in answering questions and providing information. Great experience!
Jalen was fantastic throughout the whole process of buying my first car! Couldn’t recommend these guys more!
Recently got a pre-owned car at this location. Working with Ahmad and Jose was nice and easy. They got us throught the whole purchasing process in a few hours. Thanks Ahmad for the really good customer service.
Great experience every time! Friendly advisor and very knowledgeable. Clean and comfortable waiting room. They made sure to explain everything and were very helpful too.
The customer service was outstanding from start to finish. Alex Lewis was attentive, professional, and truly cared about addressing my concerns. Every question was answered clearly, and I felt valued as a customer. It’s refreshing to experience such genuine and efficient service.
Ahmad was wonderful!
Jalen made my car buying experience amazing. He was welcoming, patient, kind, and very thorough every step of the way. Thanks to him, I drove away in a newer model Volkswagen that I absolutely adore. Shoutout to Jalen. He is an excellent salesman.
Great job…worked with Raul and Brett…I’d do it again with this dealer…
Alexander at Jim Ellis gave us great customer service. Very happy to be customers here
We had a great experience purchasing a VW Tiguan. Ahmad was our sales rep and did a thorough job going over all of the features of the car and helping us through the sales process.
Very precise, they specify every detail. Respectful, understanding. Fast-moving.
Jalen provided us with an exceptional customer experience today, made the entire process enjoyable and painless. Really appreciate his attention to detail and insight throughout the process.
Ahmad was friendly, knowledgeable, and never pushy…nothing like the typical car sales experience. The process was smooth from start to finish, and we left with an amazing deal. Thank you!
Ahmad Summerville great job
Jalen was the perfect salesman, GTI for the win!
Jalen was an excellent sales person. I recommend him to anyone he was great.
Jim Ellis dealership has been great. Purchased two cars in 5 years from this team. This time around..Jalen was our sales representative, and even for a young guy he seemed very knowledgeable and caring to get my wife in her next new car. Honestly goes along way for me, and Jalen showed me that it wasn’t just about the “sale”, but providing the best service possible. A little shoutout to the finance manager, Jose . He was easy to work with as well, and took care of us too! Overall, great deal, great dealership.
Awesome experience every visit!!! Special kudos to Kyle, Alana, and Alex!!! Nothing short of great!!!
My car was ready well ahead of time, and they also gave me a diagnostic on the car
Happy FriYAY, The entire process from the swift greeting to the close of sale was TOP tier! Ahmad was quick, attentive and knowledgeable with a lot of personality.. They are definitely going places and will be a successful aspect to Jim Ellis! Continue to strive for greatness… Carlos & T Brown Always ask for what you want you never know - 10/10 exceptional service reminds me of myself 🙂
Kyle was great and very professional. Everything went smooth and I’m grateful for that. Thanks again Kyle.
Excellent customer and vehicle service. Kyle and Maureen are wonderful to work with, as are the folks in the retail store. Jamal did an excellent inspection, and the hot cocoa in the waiting room is terrific.
I called about my battery had be replaced with a new battery and my car was not resetting. They got me in the same day to reprogram the system. Everyone was very nice.
Quick response to assigned appointment schedule maintaining ongoing communication updates regarding my vehicle. Service writer was incredibly responsive and impressive
Great service, honest advice, and a smooth buying experience. Friendly staff and quick process, Excellent customer service from start to finish. The salesman was knowledgeable, professional, and very helpful. Thanks Ahmad Summerville for this quick service you’re the Gem